How AI Routes Your Civic Feedback to the Right Authority

One of the most common reasons civic feedback fails to get resolved is that they are filed with the wrong authority. A pothole report sent to the state PWD when the road is a municipal road goes to the wrong desk. Seedhi Baat's AI routing layer solves this by automatically identifying the correct authority for each complaint type.

How the Classification Works

When a citizen describes a civic issue in text, the Seedhi Baat AI model classifies it into: feedback category (road, power, water, sanitation, etc.), jurisdiction level (national, state, municipal, gram panchayat), responsible authority, and urgency level. India's federal structure creates genuine complexity — a road issue could involve NHAI, state PWD, Municipal Corporation, or Gram Panchayat.

Why Routing Matters for Resolution

Research on feedback portal effectiveness consistently shows that correctly routed complaints have significantly higher resolution rates. When feedback lands with the authority that actually has the power and budget to resolve it, the bureaucratic path to resolution is shorter.

The MP Layer

All feedback on Seedhi Baat is simultaneously logged against the MP's constituency record, regardless of which government authority is the primary target. The MP's awareness of and response to feedback — even those that are technically municipal functions — is a measure of constituency engagement.

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